How Painting By Lee handles your information.

1. What we collect

When you use our website, we may collect:

• Information you give us directly — your name, email address, phone number, project address, scope details, photos, and notes you submit through Ask Lee™ or Project Assessment™.
• Your conversation history — if you chat with Ask Lee™, your messages and the AI’s responses are stored so the assistant can give continuous, contextual help and so Lee can review your project history if needed.
• Your project records — Project Briefs, proposals, payment method selections, scheduling preferences, and lifecycle status are kept with your account.
• Payment information — handled by Stripe. We do not store your card number, CVV, or banking information. We see only the amount, status, and payment confirmation.
• Basic technical information — your IP address and browser type, used only for security and to keep the site functional. We do not build advertising profiles.

2. Where it goes

Your information is shared with the third-party services that make the platform work:

• OpenAI — processes your Ask Lee™ chat messages and photos to generate responses, project briefs, draft proposals, and color renderings. Per OpenAI’s API policy, your content is not used to train their models.
• Resend — sends emails on our behalf (project briefs, approved proposals, deposit confirmations, scheduling links).
• Stripe — processes deposits and balance payments. Stripe has its own privacy policy at stripe.com/privacy.
• Calendly — handles scheduling after your deposit is confirmed.
• Netlify — hosts the website and stores customer records via Netlify Blobs.
• Lee, personally — reviews every project brief and every proposal himself.

We do not sell your information. We do not share it with advertising networks. We do not give it to data brokers.

3. How long we keep it

• Customer records (your name, contact info, conversations, project history) are kept indefinitely so we can give you continuity if you come back — unless you ask us to delete them.
• Photos you upload stay with your project records.
• Payment receipts are retained per standard IRS recordkeeping rules (currently 7 years).
• You can request deletion at any time. See Your rights below.

4. Photos and uploads

Photos you upload through Ask Lee™ or Project Assessment™ are used for:

• Letting the AI see your space and give relevant advice.
• Generating AI color previews of your room in different paint colors.
• Attaching to your Project Brief so Lee can review them when preparing your proposal.

Your photos are never sold, never shared with third parties for marketing, never used in our own advertising without your written consent, and never used outside the scope of your project.

5. Ask Lee™ and AI processing

Ask Lee™ runs on OpenAI’s language and image models. When you chat:

• Your messages and any photos you upload are sent to OpenAI’s servers for processing.
• OpenAI returns the AI’s response, which we display to you.
• Per OpenAI’s API data policy, your content is not used to train their models.
• Your conversation is stored with your customer record so Ask Lee™ can give you continuity if you return.
• You can request deletion of your conversation history at any time.

Ask Lee™ is an AI advisor, not a licensed professional. Its recommendations are educational. For final decisions on color, scope, and structural questions, Lee’s personal review is the source of truth.

6. Payment information

If you pay via Stripe, your card details are entered on Stripe’s checkout page and never touch our servers. We see only the payment status (succeeded, failed, pending). If you pay via Zelle or check, only the amount and the fact that the deposit cleared is recorded on our side.

7. Email communication

We email you only for business reasons related to your project:

• Approved proposals and payment instructions.
• Deposit confirmations and scheduling links.
• Job-related updates and follow-ups.
• Final invoices and warranty information.

We do not send marketing emails or newsletters unless you opt in. You can reply to any email to reach Lee directly.

8. SMS Consent & Mobile Data

Phone numbers collected for text messaging (booking links, appointment confirmations, and customer-service replies) are used solely by Painting By Lee. Consent is collected verbally: customers call (423) 483-7193 and expressly request a text message during the call before any message is sent. Mobile opt-in data and consent are never shared with, or sold to, third parties or affiliates for marketing or lead-generation purposes. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help.

9. Tracking and cookies

We use only essential cookies needed for the site to function (for example, remembering that you’ve dismissed the Ask Lee™ welcome popup so it doesn’t appear every time). We do not use third-party advertising trackers, behavioral retargeting pixels, or cross-site identifiers. We do not sell behavioral data because we do not collect it.

10. Your rights

You can:

• Request a copy of the information we have about you.
• Request correction of anything inaccurate.
• Request deletion of your conversation history, project records, or account entirely.
• Withdraw consent at any time for any data processing not strictly needed to fulfill a project we’re actively working on.

To exercise any of these rights, email Justine@Leeholdingsgroup.com with the subject line “Privacy Request.” We’ll respond within 7 business days.

11. Updates to this policy

We’ll update this page if anything material changes. The “Last updated” date at the top of this page reflects the most recent revision. We won’t make retroactive changes that affect data we already collected under a prior version — new terms apply going forward only.

12. Contact

Privacy questions? Email Justine@Leeholdingsgroup.com or call (423) 483-7193. We’re a small operation. Your message goes straight to Lee.